Clear, human instructions to safely access your account and troubleshoot common login issues.
This page explains how to sign in, what to expect during authentication, and practical steps to recover access if you have trouble. Follow the clear, step-by-step guidance below and use the quick checks before contacting support.
Navigate to the official sign-in entry point in your browser. Bookmark the page to avoid mistyped addresses. Confirm the domain in your browser’s address bar so you can be sure you’re on the authentic site: look for the secure padlock, a correct domain name, and no unusual subdomains or long query strings.
Type your registered email or username carefully. If you keep multiple accounts, double-check which email you registered with. If auto-fill fills in a different address, replace it with the correct one to avoid login confusion.
Use a unique, strong password saved in a password manager. Avoid password reuse across services. If you suspect your password is compromised, immediately choose the “Forgot password” flow to reset it and rotate credentials on any other affected accounts.
If you have 2FA enabled, you’ll be prompted for the second factor. Prefer authentication apps over SMS for stronger security. If you cannot access your 2FA device, follow the account recovery instructions — keep your recovery codes stored in a secure place.
When using a personal device, enable “Remember this device” only if you control the device. Avoid enabling this on shared or public machines. Remembered devices reduce friction without sacrificing safety when combined with secure 2FA practices.
# Quick CLI-style checklist you can copy:
1) Confirm domain & padlock
2) Verify system time
3) Use incognito if strange behavior
4) Try different network (mobile hotspot)
5) Reset password → use recovery codes for 2FA
If password reset emails don't arrive, check your spam/junk folder, or confirm the email address you entered. If you no longer control the recovery email or phone, prepare proof of identity (account creation date, last successful login, or small transaction history) before contacting support — this speeds up verification. For sensitive cases, open a support ticket from the official help portal and never share passwords or 2FA codes with anyone.